FAQ: Frequently Asked Questions: Search

SEARCH

• How do I print in color?
  On the print screen, select one of our color printers (Library-Main Floor or Library-Lib202). The computer should default to the nearest printer.
  
  Images: Print Screen, Printer Options, Printer Locations
• Where are my printouts?
  We have several printers in the library. The computer should default to the nearest printer. Exceptions: If you print in color from the West Wing, it will print upstairs, likely to the Library-Lib202 printer. If you print from your own device (wireless printing), it will go to the printer you selected when sending the print job.
  
  Images: Printer Locations, Wireless Printer Options
• Where is the printer?
  We have three printers in the library. Computers normally default to the nearest printer. 
  
  1. Library-MainFloor:
      * North side of the 2nd floor, 2nd pod of computers, near the main stairwell.
  2. Library-Lib202:
      * In the Information Commons, south side of the 2nd floor. Along the glass wall.
  3. Library-WestWing-Laser:
      * West end of the West Wing (original library wing). Prints in b/w only.
  
  Image: Printer Locations
• My document won’t print.
  Ensure your computer is sending it to one of our printers. Open the print screen again and note what printer is selected. If none of our library printers are listed, try logging on to a different computer.
  
  If you are trying to print from within Canvas, Office365, or Google Drive, it is best to first download the item to the computer’s hard drive. Then, open the downloaded document and print. Please ask at the front desk if you still have problems. We are happy to help!
  
  Images: Print Screen and Printer Options ; Printer Locations ; Wireless Printer Options
• How do I print from my laptop [Macbook, personal device, phone, tablet, iPod, iPad]?
  [Wireless printing, Wifi printing, Wi-Fi printing]
  
  1. Make sure your device is connected to Western’s Encrypted WiFi network.
  2. Make sure the item you want to print is saved to your hard drive.
      a. If it is in Canvas or Google Drive, for instance, you’ll need to download it first.
  3. Open a browser and go to print.western.edu.
  4. You may need to enter your network login (same as Canvas).
  5. Upload the file you want to print and select next.
  6. Select the printer:
      a. LibraryInfoCommonsRm202WebCopier is in the 2nd floor lab on south end of building.
      b. LibraryMainFloorWebCopier is on the 2nd floor with the computers on the north end.
      c. LibraryWestWingWebPrinter is the black and white printer in the West Wing.
      d. LibraryComputerScienceCornerRm126WebPrinter is the printer for the 1st floor Computer Science Lab.
  7. Changes settings as desired. Select Next.
  8. You may need to enter your password again.
  9. Confirmation Page – your item has not printed yet. Confirm the details and then click “Print Now”.
  10. Go pick up your pages!
  
  Detailed instructions, including screen grabs: https://www.western.edu/it-services/wireless-printing-instructions
  
  Images: Wireless Printer Options, Printer Locations
• I can’t print from Google Docs / OneDrive / Office365 / Canvas.
  Please download the item you are trying to print (as opposed to just opening the item). Then, open the downloaded item and print. If you need assistance downloading the item, please ask at the front desk.
• Student Print Quotas
  Undergraduate Students get 600 print pages per semester (part of tuition). If they go over, they are charged $0.10 per page. They need to talk to the Student Government Association (SGA) to get additional print pages.
  
  SGA: University Center 121
  sga@western.edu
  970.943.2185
  
  Graduate Students should contact Marlo Frasier to get extra printing allowances.
  
  Marlo Frazier, Executive Director of Operations
  Phone: (970) 943-2297
  Email: mfrazier@western.edu
  Office Location: QUI 115
  Department: Graduate Studies
• Printing from the Cloud.
  [Google Drive, OneDrive]
  Our printers do not talk to cloud services like Google Drive or OneDrive, so you must save the file to the hard drive and then open the saved file to print.
• How do I scan?
  Our scanners are built into our two 2nd floor student printers (Library-MainFloor and Library-Lib202). Instructions are posted at both locations. Scanning is a service provided for Western students, faculty, and staff only.
  
  Image: Printer Locations
• How do I make a copy of this item?
  We have a black and white photocopier ($0.15 per side) on the 2nd floor of the library, near the bathrooms. Community members are welcome to use our photocopier.
  
  If you are a student, we recommend using the student scanners (built into the student printers in the library on the 2nd floor). Scan the item and then open the scanned document in your email and send it to the printer for no additional charge. Image: Printer Locations
• I need to fax an item.
  Our fax machine is located next to the front desk, near the men’s restroom on the 2nd floor. Please ask about our fax number at the front desk.
  
  Documents must be single-sided and on 8.5x11 paper. You must be present to accept a fax. We will not accept or hold faxes for you. All faxes received with no patron present will be destroyed to comply with privacy laws.
  
  Students may send faxes for free. Community members, there is a $0.15 charge per page for receiving faxes at our fax machine.
• Unable to access databases off campus.
  [error, login]
  If you cannot access our databases from off-campus, try the following:
  - Make sure you use the search box or link provided by Savage Library on our website. Using browser links usually won't work.
  - Clear cookies/cache on your computer.
  - Try a different browser (and possibly update your browser).
  - Check your firewall or virus scanner settings.
  - Make sure you are using your Blackboard Learn login (network login).
  - If you get a "certificate" warning, just click Advanced and continue.
  - If all else fails, contact Tiffanie Wick for more assistance.
• I got a weird error screen.
  If you can, screen grab the error. If not, just remember what item you were trying to access, where you were searching, and/or what you searched. This information will help us to diagnose the issue.
  
  Contact the library with issues. We may be able to troubleshoot on the spot. Many times, though, the issue is with the database and we will need to contact the provide to request a fix.
• Why can’t I access the database from my house?
  [off-campus, off campus, databases, log in, login]
  It’s important to access databases (on campus or off campus) through the library’s website: https://library.western.edu. The library receives a custom URL that identifies us as Western. Linking to articles and databases through the web will likely ask for a login or payment to view, whereas the library’s database subscriptions provide full access to paid content.
  
  To get to the library’s databases, use the “databases” tab from the library’s home page (https://library.western.edu) to either type in the database name or use the drop-down menu to select your database. If you aren’t sure which database to use, click on “Database Finder” for an A-Z list of databases that you can then filter by subject, such as news, biology, or politics & government. 
  
  If you still have access issues, there is always the possibility that the database may be down for maintenance. Alert the library of the issue, we may be able to resolve it quickly or offer alternative resources in the meantime. Screenshots of any resource issue are always appreciated.
  
  Image: Databases Tab
• I’m getting a security warning for this database, what do I do?
  Check the link that is prompting the alert – does it match (in part or in whole) your destination? If so, click on “advanced” to continue on to your URL location. Feel free to reach out to library staff if you have any questions about using, getting to, or the security of a library resource. Screenshots of any resource issue are always appreciated.
• How do I find the databases?
  Go to the library's website: https://library.western.edu. Our "All" and "Articles" tabs both search Western OneSearch, our main database. If you need a different database, click on the “Databases” tab to either type in the database name or use the drop-down menu to select your database. If you aren’t sure which database to use, click on “Database Finder” for an A-Z list of databases that you can then filter by subject, such as news, biology, or politics & government.
  
  Image: Tabs
• I need the full text of an article.
  [databases, full-text]
  Savage Library has access to a huge number of print and online resources, but we don't have everything.
     *First, if there is no full-text link in the database for your article, try the other options that may be listed, such as Full-Text Finder, Gold Rush, View in ScienceDirect, etc.
     *If you still do not find the full text, check Google Scholar (https://scholar.google.com/).
     *If all else fails, submit an Interlibrary Loan request (https://library.western.edu/lib/ill) and we will try to find the article at another library.
• How do I use the databases?
  Stop by the library or contact a librarian to get assistance with using databases. We are happy to sit down with you and walk you through the process.
  
  Links: Contact Us and Book a Librarian 
  
  We also have some basic video tutorials for many of our databases that may help you get started.
• How do I find a database?
  Our databases are found on our homepage (Western OneSearch search box) and in our Database Finder.
• How do I find articles?
  We have access to millions of articles through our databases. The best place to start is to go to our homepage and search in the Western OneSearch search box.
  
  We also have some print journals in our collection, which are indexed in our catalog. You may browse our print journals in our West Wing Reading Room and Basement.
  
  If you need assistance, please reach out to a librarian. We are happy to help you navigate our resources.
  
  Links: Contact Us and Book a Librarian 
• I can’t log in to my library account.
  Your library account is a unique account. It is not the same account that gives you access to our databases or your student email. Your library account gives you access to a list of items you have checked out, read and download options for ebooks and audiobooks, and allows you to renew materials.
  
  Your library account login screen is found here: https://western.marmot.org/MyAccount/Home. It is also linked in the top banner of all library webpages. Use your first and last name and your library barcode number. This number is found on the back of your Western ID card. It begins with 417000 and is 13 digits long. If you do not have your barcode number, contact the library.
  
  If you believe you are using the correct information and still do not have access, contact the library. There may be an issue with your account in our system (usually easily fixed).
• How do I access my library account?
  On our website, click the LIBRARY ACCOUNT link in the top red banner.
     *Enter your First and Last name
     *Enter your library card number. This number is a 13-digit number that begins with 417000. Faculty, staff, and students will find this number on the back of your Western ID card.
  
  Contact the library if you have questions about your library card number or are having trouble accessing your account.
  
  Images: Library Account Link and Library Account Login Screen
• I’m blocked, but I need to register for classes!
  Please contact Katie Crawford to discuss your account.
• Why am I blocked?
  There are several reasons an account may be blocked. Late items and fines are the most common reasons. Please contact Katie Crawford to discuss your account.
• My network access is blocked, but I need to type/print my paper, how do I do that?
  If you are able to access your document via a non-Western email account, Google Drive, or another cloud service, you may use our four public access terminals. These machines will allow you to open, edit, and print documents (black and white only). You cannot save on these machines. You cannot access USB drives on these machines. If you need to type your paper or save changes, we recommend using Google Drive.
• How do I find ebooks or audiobooks?
  [e-books, eAudiobooks, audio books, ebooks]
  Our ebooks and audiobooks are indexed in our online catalog: https://western.marmot.org/. After searching for your topic or title, select “Full Results from The Catalog”. On the next page, you can limit your search to only ebooks or audiobooks by going to “Format” in the left sidebar and selecting either eBook or eAudiobook.
  
  Images: Full Results Link, Format Option
• How do I open an ebook or audiobook?
  [e-books, eAudiobooks, audio books, ebooks]
  We have ebooks and audiobooks from many different sources, so they will each behave a little differently. Look for an Access Online or Check Out OverDrive button.
  
  ?Images: Access Online Button, Check Out OverDrive Button
  
  To open an ebook or audiobook that you have checked out, go to your library account: https://western.marmot.org/MyAccount/Home Your login is your First and Last name and your library barcode number (417000xxxxxxx).
• Can I download an ebook or audiobook?
  [e-books, eAudiobooks, audio books, ebooks]
  It depends on the source of the ebook or audiobook. We have access through many sources and each uses a different platform. If a download option exists for your selected item, you should see the option in your library account or on the page you visit after you click the Access Online or Check Out OverDrive button. Please reach out to the library if you have any questions.
  
  ?Images: Access Online Button, Check Out OverDrive Button, eBook download options, Audiobook download options
  
  Alternatively, you may use our two main ebook and audiobook databases directly: Ebook Central and OverDrive.
• How do I find books?
  Our physical book collection is indexed in our catalog. Use the location and call number to find the book on the shelf. Please ask library staff if you need assistance finding or accessing a book. We are happy to help.
• How do I save to my student folder?
  Student folders are located on the desktops of all student computers on campus. Sometimes, it is difficult to find the student folders in the ‘save’ screens. It might be necessary to save the document to the desktop and then drag it to the student folder.
• How do I check out games?
  Our game library is indexed online. Games are available by asking at our front desk and can be checked out for three days.
• Do you have bikes?
  The bicycle library is a bike-share program in which Western students, faculty, and staff may check out a bike for up to three days for local use. Our bicycle library is stocked with 1-speed Townies equipped with a basket and bike lock. Helmets are also available for check-out. The bicycle library is available for checkout Monday through Sunday. A signed waiver is required each semester and patrons must be 18 years of age at the time of signing.
• How long can I check out...
  [book, dvd, bluray, film, movie, blu-ray, vhs, game, media, cd, music]
  Books check out for 30 days, media checks out for 7 days, games check out for 3 days. Items can be renewed up to three times, unless another patron has placed a hold on the item. Items from other libraries (Prospector and Interlibrary Loan) follow the other library’s loan rules, so due dates will vary. Renewal of items from other libraries may not always be possible.
• How do I renew an item?
  [book, dvd, bluray, film, movie, blu-ray, vhs, game, media, cd, music]
  Items can be renewed up to three times, unless another patron has placed a hold on the item. Books check out for 30 days, media checks out for 7 days, games check out for 3 days. Items from other libraries (Prospector and Interlibrary Loan) follow the other library’s loan rules, so due dates will vary. Renewal of items from other libraries may not always be possible.
  
     *There are several ways to renew an item: Call the library at 943-2103 and ask to renew the items.
     *Stop in at the front desk, no need to have the item with you.
     *Login to your Library Account and choose “renew” for each item. (instructions for accessing your library account are listed in this FAQ. Search library account.)
  
  Image: Library Account Link
• I lost a library item, what do I do?
  Contact KatieCrawford.
• You don’t have the item I want. How do I request it?
  Check Prospector. You may be able to borrow the item from another library. Note that requests may take a week or more to arrive.
  
  If the item is not available in Prospector, you may request it through Interlibrary Loan. Note that these requests may take two or more weeks to arrive.
  
  If you feel that the item would be a good addition to our permanent collection, please contact Cheryl Dandel. We cannot guarantee that the item will be added to our collections.
• What is Interlibrary Loan?
  Interlibrary Loan is a service offered by Savage Library that allows library users to borrow books, media and articles not found at Savage Library or regional partner libraries (Prospector & Marmot). ILL library staff take your request and scour libraries worldwide to find potential lenders.
• What is Prospector?
  Prospector is a self-service feature offered thanks to our membership in a regional library consortium that allows our patrons to request items from other libraries. These requests are called Patron Initiated Holds (PIH). For more information, visit: https://library.western.edu/lib/pih.
• How do I find books?
  Our physical book collection is indexed in our catalog. Use the location and call number to find the book on the shelf. Please ask library staff if you need assistance finding or accessing a book. We are happy to help.
• How do I access Teacher folders / OneDrive / Office 365 / Canvas / Student Email / Student Folders?
  From western.edu, navigate to the Current Students page: https://www.western.edu/current-students. Office 365 (OneDrive) is under the My Western button. Blackboard, Student Email, and Student Folders (My Files) have their own buttons. Teacher folders are located on the desktops of all student computers on campus.
• How do I request that a class guide be made for my course?
  Contact Tiffanie Wick to request a class guide. Renée will work with you to create a tailor-made guide for your course. Renée is also happy to visit with your class to introduce them to the new class guide and help them learn how to use the resources provided therein.
• Do I need to reserve a study room?
  No. Our study rooms are first come, first served. If you need to reserve a space to hold your club meeting, supplemental instruction, or tutoring group, please contact Cheryl Dandel. 
• How do I reserve a space for my club / supplemental instruction / tutoring group to meet?
  Please contact Cheryl Dandel. 
• Where is the quiet area in the library?
  Our West Wing is our designated quiet area. The West Wing is the original wing of the library. On the first floor, head south down the hall until you reach the West Wing. In this space, we offer tables and seating in the main Reading Room, study rooms, study space in the basement of the West Wing, and computers with access to printers.
• How do I reserve a media room?
  Normally, our technology-enhanced study rooms are first come, first served. Just stop by the main desk to check out the accessories.
  
  During busy weeks near finals each semester, we do open up reservations for two of our media rooms. This reservation system, when active, is found in the red header of the library website.
  
  Image: Media Room Reservations link
• Do you have computers we can use in groups?
  Yes, we have several rooms with computers and large wall monitors. We have four media rooms and our Women’s Student Lounge. For rooms 214, 215, A, and B, you’ll need to stop by the main desk to check out the tech accessories. The tech accessories for the Women’s Student Lounge (WSL) are located in the WSL.
• Do you have any locations where I can hook up my laptop to view on a larger monitor?
  Yes, we have several locations for this purpose. Laptop hookups are provided on all of our BYOD stations on the 2nd floor, in our four media rooms, and our Women’s Student Lounge.
• Where is the Women’s Student Lounge?
  The Women’s Student Lounge (WSL) is located in room 126a on our first floor. Go into the Mural Room (left off the lobby area) and turn right to find the door to the WSL. Library Map
• Where is my SI / Tutoring group meeting?
  SI and tutoring groups meet in several locations. See this page for a list, including locations: https://library.western.edu/lib/guides. Ask at the main desk if you have questions. Library Map
• Where are your study Pods & Study rooms?
  We have study rooms in many locations throughout the library. See our website for images and information about our various spaces. Just click on SPACES in the navigation.
  
  Study rooms are available on all floors of the library. Ask at the front desk if you have questions. Study rooms are first come, first served. Rooms are not soundproofed.
  
  We also have 5 study pods on our 3rd floor. They are equipped with an electric port and USB port for charging your devices. 
  
  Library Map
• Where is the Graduate Student Lounge?
  The Graduate Student Lounge is in our West Wing and is for the exclusive use of our Graduate students. Head west in the West Wing until you reach the computers. Turn right and head down the hall. Library Map
• Where are your FitDesks?
  We have two FitDesks in the library. One is located in our Mural Room and the other is located near the Graduate Student Lounge. Library Map
• Where is room 102 / the computer classroom?
  Room 102 is located on the 1st floor. Go south down the hall and the door is on your left. Library Map
• Where is room 101?
  The entrance to room 101 is located in our 1st floor lobby area (south side of lobby). Library Map
• Where is the Mural Room?
  The Mural Room is located next to our 1st floor lobby area (north side of lobby). Library Map
• Where is the Computer Science Lab (Nerd Corner)?
  The Computer Science lab (“Nerd Corner”) is located inside our Mural Room on the 1st floor. The entrance is on the north side of the 1st floor lobby. Library Map
• Where are the bathrooms?
  [restrooms, facilities, mens, womens]
  We have public men’s and women’s bathrooms on all three floors and in the West Wing. Accessible public bathrooms are located on the 1st floor, go north down the hall. Private, gender-inclusive bathrooms are located on our 3rd floor on the southwest side. Library Map
• Where is the Meditation Room?
  The Meditation Room is located in our West Wing in room 108. The room is in the southeast corner. Library Map
• Where is the Jensen Room?
  Our Helen A. Jensen Room containing our Western Colorado History Collection is located on our third floor on the east side. Library Map
• Where is the Exploratory Center (PALs)?
  The Exploratory Center is located in room 121. On the first floor, head north down the hallway. The door will be on your left, past the bathrooms and Career Services. Library Map
• Where is Career Services?
  Career Services is located in room 120. On the first floor, head north down the hallway. The door will be on your left, past the bathrooms. Library Map
• Where is the Writing Center?
  The Writing Center is located in room 122. On the first floor, head north down the hallway. The door will be on your left, past the bathrooms, Career Services, and the Exploratory Center. Library Map
• How do I get on the wifi?
  [Wi-Fi, Internet, wireless]
  Faculty, staff, and students
  Go to the WiFi settings on your device and select Western Encrypted. You’ll use your network login information. Network Username Examples: Fac_Barney, Stu555555
  
  Community / Visitors
  Instructions: https://www.western.edu/it-services/parents-family-visitors/visitor-internet-access Use the password provided to you to login to the Visitor wifi in your settings. Reach out to IT Services if you have questions about access. https://www.western.edu/it
• Do you have Scantron sheets?
  Scantron sheets are available in Career Services on the first floor of the library in room 120. They are also available in the Bookstore in the University Center. We also have a Scantron reader available to instructors for grading exams. It is located in our Consultation Room.
• Library Map:
  https://library.western.edu/lib/map
• Contact Us:
  https://library.western.edu/lib/contact
• Library Hours:
  https://library.western.edu/lib/hours
• Accessibility in the library:
  For information about accessibility in the library and with our resources, please visit: https://library.western.edu/lib/accessibility
• Book a Librarian:
  https://western.libcal.com/appointments/book-a-librarian
• What is Game Night?
  Information about Game Night can be found here: https://library.western.edu/lib/game-night
• How do I add Mountaineer cash / Flex dollars to my account?
  We have a PHIL machine in the library on the 2nd floor, near the bathrooms. Just swipe your card and follow the instructions. Ask at the main desk if you have questions.
• Colorado State Park Passes
  The library has two Colorado State Park passes. Passes are only for current faculty, staff, and students of Western Colorado University. Passes check out for 7 days. Passes may not be renewed.
  
  "This program is a partnership with the Colorado Department of Education, State Library, local library systems, and Colorado Parks and Wildlife. It is meant to encourage Coloradans to visit our State Parks and experience all of the great outdoor recreation that this state has to offer.” - Colorado Parks & Wildlife
  
     *The park pass is good for entry into any Colorado State Park for up to seven days.
     *The pass is a hang tag for the rear-view mirror and must be visible in the library patron's car.
     *The pass does not give any discounts for camping, programs, licenses, etc.
• Do you have voting information?
  See our Voting in Gunnison County guide for information about voting locally. 
• Where do I go to vote? See our Voting in Gunnison County guide for information about voting locally. 
• Do you have tax forms?
  We do receive some paper 1040 forms. All forms and instructions are available online. https://www.irs.gov/forms-instructions. If you need to print, you may print in the library. Community members and visitors will need to pay $0.15 per printed side.
• Can you help me with my taxes?
  Leslie J. Savage Library does not offer a tax preparation service or tax advice. All forms and instructions are available online. https://www.irs.gov/forms-instructions.
  
  Update from IRS.gov, September 27, 2018 – Major changes to tax forms: https://www.irs.gov/forms-pubs/tfop-news- and-updates
• How do I embed or link a library resource?
  [Canvas, syllabus, email, faculty, instructor, course]
  For instructions on how to link to or embed our resources in your course materials, please visit: https://library.western.edu/lib/linking
• When do extended hours begin?
  We are open for extended hours at the end of each semester. The date we begin varies depending on holidays and when finals are scheduled. Normally, we begin extended hours at least a week before the first final exam. See our hours for more detailed information.
• Do you provide access to SPSS?
  Yes, SPSS is installed on all computers in the library running the Windows operating system.
• Do you provide access to ArcGIS?
  Yes, ArcGIS is installed on all computers in the library running the Windows operating system.
• Do you provide access to Adobe Creative Cloud (Suite)?
  [Photoshop, Adobe Acrobat DC, Adobe Pro, PDF]
  Yes, Adobe Creative Cloud is available on our Mac machines in the Information Commons on the 2nd floor.
• How do I do a hanging indent in Microsoft Word?
  Select the text that should have a hanging indent. Go to the Paragraph section in the ribbon. Select the icon at the lower right of the section. Image: Paragraph Section
  
  Under Indentation, find the “Special” section and select “Hanging” from the drop-down menu. Image: Indentation Options 
• Word Online: Headers & Footers
  Go to Insert and select Header/Footer or Page Numbers. Enter the information and click out of that section. You will not be able to see the header/footer in Edit view. You'll need to go to Reading View to view the Header/Footer.
• How do I find / install / use Zotero?
  [APA, MLA, Chicago, Turabian, GSA, Ecology, citations, references, works cited, bibliography]
  Visit Zotero.org to download Zotero on your personal computer. Alternatively, Zotero is pre-installed on all library computers. Refer to these videos to install, setup, and use Zotero. (Just ignore the specifics for ENVS 605. The rest of the instructions apply to anyone.)
  
  Book an appointment with Renée to learn Zotero, if desired. Occasionally, we offer free drop-in workshops to learn Zotero. These workshops will be listed on this page: https://library.western.edu/lib/workshops.
• How do I cite?
  [APA, MLA, Chicago, Turabian, GSA, Ecology, citations, references, works cited, bibliography]
  We have several online guides and resources that are helpful in creating citations in multiple styles. You may also stop into the library or contact a librarian if you have questions about your citations.
  
  Occasionally, we offer drop-in workshops on how to cite in APA and MLA. These workshops will be listed on this page: https://library.western.edu/lib/workshops.
• I need to access the archives.
  Our archives collections are available by appointment only. Contact Tristan Buss to make arrangements.
• Can I donate my items to your library?
  [donations]
  For archival items, contact Tiffanie Wick. For other items, contact Cheryl Dandel. Please note we can’t always accept donations.
• May I recommend you purchase an item for your library collections?
  We are happy to accept your suggestion for additions to our collections. The suggestion will be presented to our Collection Development Committee. We cannot guarantee that every suggestion will be purchased for our collection. Please see our Collection Development Policy for more information. Contact Cheryl Dandel to suggest an addition to our collections.
• Do you sell textbooks?
  The library does not sell textbooks. Please visit the Bookstore to inquire about purchasing your textbooks.
• Do you buy back textbooks?
  The library does not buy back textbooks. Please visit the Bookstore to inquire about selling your textbooks.
• How do I get a copy of my textbook?
  The library normally does not keep current textbooks in our regular collection, but you do have some options:
  
      * Buy the textbook at the Bookstore or your preferred online seller.
  
      * Check our Reserves collection (https://library.western.edu and go to the Reserves tab). The textbook may be in this collection for limited use (commonly 2-hours at a time in the library only). Come to the desk to request access to the book. 
  
      * Check online eTextbook libraries such as Open Stax and Open Textbook Library. 
  
      * Check Prospector. You might be able to get temporary access to the book from another library. These loans are usually only for a few weeks. Note that requests may take a week or more to arrive.
• My instructor said you have the item we are supposed to read/view?
  [movie, film, book, reading, assignment, article, chapter, textbook]
  We have many reading materials for classes in our Reserves collection. Come to the front desk and we’ll help you access the item you need. Reserves are usually limited to a 2-hour use in the library only. You’ll need to provide us with the instructor name (i.e. Bennett), course number (i.e. COM 202), and the name of the item.
• How do I get a reserve item?
  Come to the main desk. You’ll need to provide us with the instructor name (i.e. Bennett), course number (i.e. COM 202), and the name of the item. Reserves are usually limited to a 2-hour use in the library only.
  
  Reserve items are listed in our catalog, so you may check that the item is available before you come to the front desk by searching the title in our catalog: https://western.marmot.org/
  
  OR
  
  Search for the class or instructor and view a list of all items for that class. To do this, go to our homepage and click on the RESERVES tab.
  
  Image: Reserves tab
• How do I place an item on Reserve for my students?
  You may come into the library and fill out the form and hand deliver any necessary materials
  
  OR
  
  You may fill out the form online and send any necessary materials over by campus mail.
  
  Katie Crawford maintains our Reserves collection.
• Where is the Registrar?
  The Registrar is located in Taylor Hall, room 300 (3rd floor). See their webpage for more information: https://www.western.edu/registrar
• Where is the Academic Resource Center?
  The Academic Resource Center (ARC) is located in Taylor Hall, room 302 (3rd floor). See their webpage for more information: https://www.western.edu/academic-resource-center
• Where is the Bookstore?
  The bookstore is located in the University Center. See their website for hours and contact information: https://bookstore.western.edu/site_about_us.asp
• Where is the University Center?
  The University Center is adjacent to the library on the northwest side. Campus Map
• Where is the LEAD Office?
  The LEAD Office is located in the University Center on the 1st floor. See their webpage for more information: https://www.western.edu/lead-leadership-engagement-and-development
• Where do I get my student ID replaced?
  Go to the Mountaineer Card Office, room 106 in the University Center (1st floor). See their webpage for more information: https://www.western.edu/mountaineer-card-office
• Where is the IT Office?
  The Information Technology Services office is located in Taylor Hall, room 125 (1st floor). See their webpage for more information: https://www.western.edu/it
• Where are faculty offices?
  [instructor, teacher]
  Faculty offices are located throughout campus. Check your course syllabus to find your instructor’s office. You may also search on https://www.western.edu/ for your instructor’s name. After you have a list of results, click on the Directory tab.
• Information about Dining Services
  There are two options for dining on campus: Rare Air Café and Mad Jacks. See their website for more information: https://wcudining.sodexomyway.com/ Their hours are listed here: https://wcudining.sodexomyway.com/dining-near-me/hours
• Lost and Found locations
  There are several lost and found locations on campus: https://www.western.edu/current-students/lost-found. The library has two lost and found locations. Small and valuable items are kept behind the main desk. Ask us if you have lost an item. All other lost items are in a blue basket located inside the southeast stairwell door on the 2nd floor (near the water fountain and entrance to the Information Commons.
• Work Study Information
  Work Study information and job listings are located here: https://app.joinhandshake.com/login.
• Where is the Cashier’s Office?
  The Cashier’s Office is located in Taylor Hall on the 3rd floor (middle of the building). See their webpage for more information: https://www.western.edu/cashiers-office
• Information for Visitors & Community Members:
  Can I use the computers?
  We have four public access terminals on our 2nd floor. These are Internet-only terminals. You will not be able to save on these machines.
  
  Can I print?
  We have a black and white printer attached to our four public access terminals. We charge $0.15 per printed side. Please pay at the main desk.
  
  Can I use the databases?
  You may access our databases while using our four public access terminals in the library. Non-Western affiliated patrons cannot access our databases outside of the library or on a personal device.
  
  Can I check out items?
  Yes, most of our collections are available for our community members to borrow. To set up a library account, please provide one of the following:
      * Driver's License & Colorado address
      * Colorado State ID & Colorado address
      * Military ID & Colorado address
      * Passport & Colorado address
  
  Can I reserve a room?
  We do not normally reserve spaces in the library to non-Western patrons. If you feel you have a special circumstance, please contact Cheryl Dandel.
  
  Can I scan?
  Unfortunately, we do not offer scanning services to our visitors or community members.
  
  Can I fax a document?
  Yes, we have a fax machine that you may use to send faxes. We charge $0.15 for received faxes. You must be present to receive a fax. All faxes received with no patron present will immediately be destroyed.
  
  Can I photocopy?
  Yes, we have a black and white photocopier available for use. A single-sided photocopy costs $0.15. You’ll need to bring change to use the machine. We cannot guarantee that we will be able to change your bills.
  
  Can I connect to the Wifi?
  [Internet, wireless, wi-fi]
  Instructions: https://www.western.edu/it-services/parents-family-visitors/visitor-internet-access Use the password provided to you to login to the Visitor wifi in your settings. Reach out to IT Services if you have questions about access. https://www.western.edu/it